Moree Freight Services is the winner of the Moree Thumbs Up! Thumbs Down! "Business Appreciation Award" for January 2021.
Moree Freight Services is a local freight courier business that has been operating in Moree since April 2000. The business is owned and managed by husband-and-wife John and Jeni Bruno. Jeni said, "We were both looking for a career change and when an opportunity arose to own our business, we seized upon it".
"We have both lived in Moree for over 30 years and we both feel that the people and climate are some of the best things about living here. Moree has been a great place to live and raise our family. We enjoy meeting and seeing different people every day, not only in the workplace but also within the number of community groups which we have had the pleasure to be involved in over the years.
"We believe that our business has been successful because of the good customer service that we and our staff provide; we are always trying to meet our customers' needs. These goals have been achieved over the years by the number of reliable, efficient and happy staff that we have employed.
"We have seen some majors changes from when we first began, with the implementation of scanning which allows parcels to be tracked from pickup to delivery, also the quicker transit times that freight moves through the networks.
"We appreciate the loyalty of all of our customers who have supported us through both good and bad times as Moree has experienced over the last couple of years and we look forward to continuing to serve our regulars as well as new customers in the future."
When asked how the business had been affected by the current COVID19 pandemic, Jeni responded, "There has been an enormous increase in online shopping which has increased our freight volumes significantly". "For safety reasons we no longer have to receive signatures and regularly sanitise our equipment and vehicles."
Desley Towers, who nominated Moree Freight Services, said, "I've been dealing with Jeni and John Bruno for many years, they make my job so much easier, always doing that little bit extra when we're waiting for urgent deliveries and the staff are a pleasure to see each day". "Thanks Moree Freight."
In response Jeni said, "Desley has been a regular customer for a number of years and it was genuinely nice of her to nominate our business, we are very humbled to receive the award". "We feel that there is a lot of other small businesses in our community that do wonderful jobs day in, day out and wish everyone the best for 2021."
Nominations for the February/March Appreciation Award are now open. If you want to nominate a local business, charity or employee for their excellence provision of customer service go to the Moree Thumbs Up! Thumbs Down! Facebook page.