Service Delivery Manager

About Us:
Green Light is one of ANZ's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, Infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.
 
Green Light are assisting in delivering projects for an industry leading organisation and have a rare and immediate requirement for a talented Service Delivery Manager.
 

Role Description:
As Service Delivery Leader you are responsible for ensuring that all contracted services are delivered to clients in accordance with contracts. You'll provide a single point of contact for clients in relation to the provision of contracted services and will be responsible for aligning the customers' requirements and expectations with client’s service levels. You will provide governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
 
As Service Delivery manager , you will be responsible for (but not limited to):
 
This is an exciting  role and we are looking for someone with extensive Service Delivery Management experience within a managed service environment. You will have 5+ years of managing large contracts for the delivery of IT services with a demonstrated record of consistently achieving high customer satisfaction and SLA conformance.

 
Requirements:
 

• You will bring a detailed understanding of service management methodologies including ITIL and have a sound understanding of technical concepts and frameworks.
• You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none. .

 
If interested in the role, please contact Tripjeet Matharu – Senior Resource Manager on tripjeetm@greenlightworldwide.com for further information.