Customer Service Representative

• Attractive Hourly Rate
• Potential on-going contract

About Our Client

My client is a leading provider of warehouse logistics solutions. Providing industrial storage and shelving to businesses to increase capacity, productivity, efficiency.

Job Description

• Providing a single point of contact for the company's Project Personnel, Franchises and Distributors, providing a range of proactive services designed to develop a healthy business relationship.
• Manage order entry sales and projects, order status and delivery notification, referral advice, complaints resolution, stock return, policy explanation and pricing.
• Delivering agreed service levels to all Indirect Channel Members. These service levels are to be measured against determined bench-marked standards for service delivery.

• Provide excellent customer service to resolve escalation situations.

The Successful Applicant

• SAP experience preferred but can provide training
• Work well under pressure
• Good business acumen - problem solving skills.
• Attention to detail
• Exposure to logistics/warehousing industry

What's on Offer

• Join a small inclusive and supportive team
• Competitive hourly rate
• Convenient location with parking