Client Services Executive

Our client is a leading global financial company that specialises in currency exchange, foreign money exchange, money transfer and international remittances services. They are currently seeking an enthusiastic and results-driven Client Sales and Support executive to join their busy team located in Chatswood, Sydney. They are seeking to expand their business development plan as well as strive to become a world leader in the non-bank financial service provider industry.

The main job responsibilities:

• Through exceptional experiences provide timely support for our client Stockbroking clients
• Provide excellent and high calibre client service to ensure a positive experience for all clients, focusing on getting it right first time, acting as a brand ambassador in all client interactions
• Proactively identify opportunities to improve the client experience.
• Maintain KPI and SLA targets, both Individually and as a team
• Proactively respond to and manage inbound client queries through Phone, Email, Live Chat and Messaging, professionally and efficiently.
• Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if required
• Participate in targeted outbound calling incentives
• Ensure compliance with RG146 certification, including annual CPD points

Skills and Experience:

• Excellent communication and presentation skills
• Willingness to learn and improve
• Eligible to work in Australia with a valid working Visa

If this role appeals to you, don’t wait – APPLY NOW! Our client is looking for someone with a willingness to learn and preferably customer service experience. They would need someone who is able to work during the Christmas time so if you don't have any leave plans during December/January, this would be a perfect opportunity for you.

Our agency guarantees that all applications made to our advertised positions are 100% confidential. Applicant resumes will not be passed onto a 3rd party without your prior consent.

This advert was posted by CRIS. http://cris.cloud