Call Centre Consultant

Your new company
You will be working for a public sector organisation, based centrally on the Gold Coast. This is a great opportunity to work with a well-respected organisation. Highly experienced Customer Contact Call Centre Consultants are required to work within a large team on a medium term contract.

Your new role
Will be required to handle calls and emails, answering a variety of queries from members of the public utilising internal systems. Providing excellent customer service on every call, providing advice and directing calls appropriately.

What you'll need to succeed
To be considered for this role you will have and be able to demonstrate:

• At least 18 months inbound call centre experience
• Typing speed of at least 40 wpm with good accuracy
• Strong communication skills, both written and verbal
• Ability to commit to the entire contract period on a full time basis

Able to attend a virtual assessment centre

Available to commence June 2022. Ability to work on a roster basis between the hours of 7am and 6pm Monday to Friday (rosters published 4 weeks in advance)

What you'll get in return
4 weeks classroom training and post-training support. You will benefit from a medium term contract for up to 3 months, with a possibility of an extension. You will join a supportive team within the public sector based on the Gold Coast.

What you need to do now
If you're interested in this role, click 'apply now'. Forward an up-to-date copy of your CV to yvonne.scott@hays.com.au or call Yvonne now on 07 5571 0515.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career

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