49d ago

Level 2 Support Analyst

Davidson


Similar jobs pay $85k ~ $96k
Permanent Full time Standard business hours
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Full job description

About the Company

This organisation is a small managed services provider specialising in the logistics space. They've been around for over 20 years and work with an array of clients.

About the Role

  • As the second point of contact for valued clients, you will deal with a wide range of issues via email and phone, and will also attend client sites for installations. Responsibilities include:
  • Managing day-to-day support and operations for clients ensuring our premium service offering is maintained, systems are secured, and the client’s compliance requirements are met.
  • Liaising with and building rapport with client contacts ensuring their needs are being met and feedback for improvement or new opportunities is provided.
  • Identifying opportunities within existing clients to improve infrastructure, security, compliance, and end-user productivity. Where applicable drive end-to-end project management from preparing proposals to effecting change.
  • Performing and assisting with levels of support and project work as required to ensure SLAs and deliverables are met.
  • Administering and enhancing internal tools ensuring they are well maintained, secure, compliant, and continuously improved with best practices to increase productivity.
  • Working with the client and vendors to understand the solutions they offer as well as troubleshoot any issues that may arise.

About You

  • Tertiary qualifications in IT highly regarded
  • Strong Level 2 desktop support experience
  • Extensive knowledge of and experience in MS Office 365, Intune, MDM, Security and Compliance
  • Well versed in MS 365 Productivity Suite
  • Experienced in supporting Senior level executives
  • Drivers license essential
  • ITIL certification preferable

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Tenneille Fowler- 02 8093 0600, quoting ref no. JO-2112-107882. Want to know more about Davidson? Visit us at www.davidsonwp.com


Skills
DRIVER
ITIL
MASTER DATA MANAGEMENT
MICROSOFT OFFICE
MICROSOFT WORD
OPERATIONS
PROJECT MANAGEMENT
Pay comparison
Market average based on all Leveler jobs in Sydney NSW
Estimated range
$85k - $96k
Market average
$79k
$38k - $57k
50 jobs
$57k - $75k
745 jobs
$75k - $94k
142 jobs
$94k - $113k
353 jobs
$113k - $131k
3 jobs
$131k - $150k
4 jobs
$250k+
29 jobs
$79k
Market average
$46k
$250k+
Actual pay is not disclosed by the employer

Job details
Date posted
29 Jun 2022
Category
Information Technology
Occupation
Production & Assembly Line
Estimated
$85k ~ $96k
Contract type
Permanent
Work type
Full time
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

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