49d ago

Level 2 Support Analyst


Similar jobs pay $85k ~ $96k
Permanent Full time Standard business hours
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Full job description

About the Company

This organisation is a small managed services provider specialising in the logistics space. They've been around for over 20 years and work with an array of clients.

About the Role

  • As the second point of contact for valued clients, you will deal with a wide range of issues via email and phone, and will also attend client sites for installations. Responsibilities include:
  • Managing day-to-day support and operations for clients ensuring our premium service offering is maintained, systems are secured, and the client’s compliance requirements are met.
  • Liaising with and building rapport with client contacts ensuring their needs are being met and feedback for improvement or new opportunities is provided.
  • Identifying opportunities within existing clients to improve infrastructure, security, compliance, and end-user productivity. Where applicable drive end-to-end project management from preparing proposals to effecting change.
  • Performing and assisting with levels of support and project work as required to ensure SLAs and deliverables are met.
  • Administering and enhancing internal tools ensuring they are well maintained, secure, compliant, and continuously improved with best practices to increase productivity.
  • Working with the client and vendors to understand the solutions they offer as well as troubleshoot any issues that may arise.

About You

  • Tertiary qualifications in IT highly regarded
  • Strong Level 2 desktop support experience
  • Extensive knowledge of and experience in MS Office 365, Intune, MDM, Security and Compliance
  • Well versed in MS 365 Productivity Suite
  • Experienced in supporting Senior level executives
  • Drivers license essential
  • ITIL certification preferable

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Tenneille Fowler- 02 8093 0600, quoting ref no. JO-2112-107882. Want to know more about Davidson? Visit us at www.davidsonwp.com

Pay comparison
Market average based on all Leveler jobs in Sydney NSW
Estimated range
$85k - $96k
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Market average
Actual pay is not disclosed by the employer

Job details
Date posted
29 Jun 2022
Information Technology
Production & Assembly Line
$85k ~ $96k
Contract type
Work type
Full time
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

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